Return Policy
Q: Can I get a refund if I received a damaged product?
Yes, if you receive a damaged or defective product, you must notify us within 3 days of receiving the product, and it must be returned in the same condition you received it along with the original box and packaging. Once we receive the product, we will inspect it, and if found to be defective or damaged, you will receive a full refund or replacement product if available.
Q: I received the wrong product. How can I return it?
In the rare circumstance where the product received is wrong, you can return the product in the same condition you received it along with the original box and packaging. Once we receive the returned product, we will refund the amount paid as long as the return is made within 15 days. If the correct product is available, we will resend you the correct product after receiving the wrong product from you. You can always double check the part number from your order with the part number received on the box if you have any doubts, before opening the product.
Q: When is "return" not possible?
There are some scenarios where we are unable to support returns:
- If the return request is made outside the specified timeframe, which is 15 days from the delivery date.
- If the product is used, damaged, or not in the same condition as you received it.
- Any product that has been used or installed.
- Tampered products or missing serial numbers. Anything missing from the package you received including part number labels, original packing or and accessories.
Q: What are the products that cannot be returned?
Products that cannot be returned include:
- New genuine products which have a manufacturer seal on the box.
- Any consumable or wear-and-tear products such as brake pads, brake discs or accessories once the box is open. You must ensure the product you are ordering fits correctly on your vehicle. If you have any doubts, you may reach out to us to confirm.
Q: How long does it take to receive returned products?
Typically, a representative from the shipping company will contact you within 3-5 days from the day you requested the return. However, sometimes it may take up to two weeks for the shipping company representative to receive the product.
Q: Can I schedule an appointment with the shipping company to return a product?
Currently, you will not be able to contact the shipping company directly. However, once the shipping company's representative contacts you to receive the product, you can provide them with your preferred time.
Q: Can I return my product after 15 days?
There may be situations where you were unable to return products within 15 days. In these cases, you can reach out to us through the "Contact Us" page to file a complaint. Complaints are handled on a case-by-case basis. However, all accepted returns according to consumer protection laws must comply with the specified period.
Q: How can I get a refund if the payment method was a credit card?
If you paid electronically (credit or debit card), the amount paid will be refunded to the same card you used. The paid amount may take up to a month to appear in your card statement, depending on the time taken by the bank to complete this process.
Q: Can I exchange or change a product instead of getting a refund?
Currently, our policy does not support product exchange or change; however, you can still return the product and get a full refund.
Q: I lost the original box in which I received the product. How can I return it?
We only accept product returns if it is in its original, unopened box or packaging with all labels and barcodes on it.
Q: Can I return a product through my own courier service or deliver it personally anywhere?
Currently, the product can only be returned to us through one of our affiliated delivery or shipping companies.
Q: Who pays the shipping fees when returning a product?
If the product sent to the customer is the correct one, the customer bears the shipping fees back and forth when returning the product if the reason is not wanting the product and there is no defect or fault in the product itself. This includes cases where the customer simply wants to return the product because they no longer need it or it does not meet their expectations. If the product is defective, we will pay the delivery or shipping fees.